“I’d like a comfortable, quiet place to sit before my next client”.

We provided this space by making our staff training room an area where our staff can come and sit or have a chat.

“I’d like my rota printed out in bigger font, so I am able to look at this easier”.

We listened to our staff and clients who asked for bigger fonts on their rota and catered to this.

“I prefer to be called rather than emailed when being informed that there has been a change to my visits or rota”.

We always keep client preferences in mind and ensure we communicate with them in the best way.

“I like to prepare my child before their visits, I would like Allcare to send over photos of staff who support my child”.

We understand children can get anxious meeting new staff. We listened by sending over photos of their support staff before they visit.

Library | University of St Andrews

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